Responsible Gaming at baeevip:
Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

baeevip serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. We recognise that online gambling carries genuine risks, including the potential for financial loss and, for a small number of players, the development of problematic gambling behaviours. Our responsible gaming framework is designed to minimise those risks and provide every player with the tools they need to maintain control.

Our approach is built on four principles: prevention, through age verification and self-assessment tools; protection, through spending limits and exclusion features; transparency, through honest odds information and game rules; and support, through direct access to our 24/7 team and external counselling resources.

We take our responsibility seriously. Our support team is trained to recognise signs of problem gambling and to handle all responsible gaming requests with care, speed, and without judgment. Any player who contacts us for help will receive a prompt, compassionate response.

2. Age Restriction — 18+ Only

All players are required to provide accurate date-of-birth information during registration. baeevip reserves the right to request supporting identity documents — such as a National Identity Card (NID) or passport — to verify that a player meets the minimum age requirement at any time, including during the standard KYC process and any time a verification flag is raised.

Any funds won by an underage player will be forfeited. If a parent or guardian suspects that a minor in their household has accessed baeevip using a family member's credentials, they should contact our support team immediately at [email protected]. We will investigate and take appropriate action, including permanent account closure, without delay.

Protecting Minors in Your Household

baeevip strongly recommends that all account holders keep their login credentials private and stored securely. Do not save your username or password on shared devices. Always log out of your baeevip account when you are not actively using it, especially on devices that are accessible to children. For additional safeguards, consider installing a dedicated parental control application on shared devices — see Section 8 below.

3. Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within a comfortable and affordable budget. baeevip allows every registered player to set a personalised deposit limit on their account, covering the following time periods:

• Daily limit: The maximum total amount you can deposit in any single calendar day (midnight to midnight, BST, UTC+6).
• Weekly limit: The maximum total amount you can deposit across any rolling seven-day period.
• Monthly limit: The maximum total amount you can deposit across any rolling 30-day period.

Deposit limits can be set, reduced, or increased at any time via your account settings. A reduction to your deposit limit takes effect immediately. An increase to your deposit limit is subject to a mandatory 48-hour cooling-off period before it takes effect — giving you time to reconsider the change. This asymmetric design is intentional: reducing a limit is instant because it is a protective action; increasing one takes time because it deserves reflection.

Deposit limits apply to all funding methods including bKash, Nagad, Rocket, Upay, and bank card transfers. The combined total across all payment methods within a given period cannot exceed your set limit. For guidance on setting a deposit limit, contact our 24/7 support team via live chat in your account dashboard or email [email protected].

4. Time-Out Features

A time-out is a short-term break from gambling, designed for players who want to pause their activity without committing to a long-term self-exclusion. baeevip offers the following time-out durations:

• 24 hours — a one-day breather after a losing session or when you feel your judgement may be impaired.
• 7 days — a full week away, ideal if you feel you have been playing more frequently than intended.
• 30 days — a month-long pause to reset your relationship with gambling and reflect on your habits.
• Custom duration — specify any number of days between 1 and 90 days to match your personal needs.

During a time-out, your baeevip account is suspended. You cannot log in, place bets, deposit funds, or access the casino or sportsbook. Any pending bets placed before the time-out was activated will be settled normally, and your account balance remains intact for when you return. Marketing emails and promotional messages are automatically paused for the duration of your time-out.

Time-outs take effect immediately upon activation. You cannot reverse a time-out once it is active — it will run its full duration. After the period expires, your account is automatically reactivated and you can log in again. There is no charge for using time-out features. To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, or contact our support team directly.

5. Self-Exclusion

Self-exclusion is available to any baeevip player who feels that gambling is having a negative impact on their life or the lives of those around them. It is a firm, binding decision to stop gambling on the baeevip platform for an extended period. Available self-exclusion durations are:

• 6 months — suitable for players who need a meaningful break but intend to return to responsible gambling in the future.
• 1 year — a full year away, appropriate for players whose gambling has become a significant concern.
• 3 years — a long-term exclusion for players who want to commit to an extended period of abstinence.
• Permanent exclusion — your account is permanently closed with no option to reopen it. This is the right choice if you feel gambling is seriously harming your wellbeing or financial security.

To request self-exclusion, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one hour during business hours and within two hours during off-peak periods. You will receive a written confirmation once the exclusion is active.

During self-exclusion, your account balance is preserved. Upon the end of a timed exclusion period, you may request reactivation — but only after a mandatory 24-hour cooling-off period has elapsed from the time of your reactivation request. baeevip will not actively prompt or encourage excluded players to return; the decision to resume, if and when made, must come entirely from the player.

6. Recognising Problem Gambling

Problem gambling affects a small proportion of players, but its consequences can be severe — affecting financial stability, relationships, mental health, and overall quality of life. The following self-assessment checklist may help you identify whether your gambling habits have become a concern.

Answering honestly takes courage. If your responses to the checklist above suggest a problem, you are not alone — problem gambling is a recognised condition and support is available. Please reach out to our team or to one of the organisations listed in Section 7 below. There is no shame in asking for help.

7. Support Resources

baeevip's own support team is available 24/7 and trained to handle responsible gaming concerns with care and discretion. In addition, the following external resources provide confidential counselling and guidance for players in Bangladesh and internationally:

If you are in immediate financial distress as a result of gambling, please contact a qualified financial counsellor or debt management service in your area. baeevip's team can provide a list of reputable services in Dhaka, Chittagong, Sylhet, and other major cities upon request — simply reach out via live chat or email.

All responsible gaming conversations with baeevip staff are treated as strictly confidential. Your request for help will never affect your standing as a customer, be shared with third parties without your consent, or result in any negative action against your account beyond the protective measures you choose to activate.

8. Parental Controls

baeevip is an adults-only platform and operates age-verification systems to prevent underage access. However, we strongly encourage parents and guardians to take an additional layer of precaution by implementing parental control software on any device that is shared with children or accessible to minors in the home.

The following free parental control tools are available for common devices and operating systems. baeevip does not endorse any specific product but provides these references as a service to parents:

• Google Family Link — device management and content filtering for Android devices and Chromebooks.
• Apple Screen Time — built-in parental controls for iPhone, iPad, and Mac, allowing content restrictions and app limits.
• Microsoft Family Safety — screen time, content filters, and spending controls for Windows devices and Xbox consoles.
• Net Nanny, Qustodio, or Circle — third-party cross-platform parental control solutions with robust content filtering and usage monitoring.

In addition to software solutions, we recommend having open, age-appropriate conversations with children about gambling — explaining that it is a form of entertainment for adults only, that it carries financial risk, and that it is never a reliable or acceptable way to earn money. Education is the most durable form of protection.

If you believe a child has accessed the baeevip platform using an adult's credentials, contact our support team immediately. We will act on all such reports promptly, including freezing the relevant account pending investigation and providing guidance on steps to prevent recurrence.